Подборка - книги по ITIL, IM, COBIT (2002-2007) бесплатно

Список книг:

ITIL v3 Service Strategy
ITIL v3 Service Design
ITIL v3 Service Transition
ITIL v3 Service Operatio
ITIL v3 Continual Service Improvement
ITIL v3 The Official Introduction to the ITIL Service Lifecycle
Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_
Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study
Charles_T._Betz__-_Data_Architecture_for_ITSM
Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services
COBIT Documentation
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)
Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_
EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar
extras
Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management
HP - IT Service Management Reference Model
HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook
ISO 9001-2000 Quality Management System Design
IT_Service_Management.A_Companion_to_ITIL
ITIL - основа концепции управления ИТ-сервисами
ITIL_Based_ITSM_The_Application_Developers_View
ITIL_Glossary
ITIL_method
itil exam
Itilium
ITILupdate
ITIL на практике
ITIL Поддержка услуг
IT Problem Management - Prentice Hall
itSMF - An Introductionary Overview of ITIL. Pocket Guide
ITSM Введение ИТ Сервис-менеджмент
John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an
John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA
McGraw.Hill.IT.Auditing.Dec.2006
Mcgraw_Hill_Software_Project_Management_2nd_Edition
me-itil-sdp-helpdesk-smb
Microsoft_SMF_Guide
MOF
NSD.itsm.Kazan.
O_Reilly_-_Essential_Microsoft_Operations_Manager
OGC_Prince2_3E_2002
Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing
Process_Modeling_and_Simulation_with_ITIL_Framework
PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction
Reversing Secrets of Reverse Engineering (Apr 2005)
Service_Level_Management_SLA
Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005
XWAVE - ITIL Overview
Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к